Hello guys/girls. How many times when you have just had a bad experience do you get angry and dive onto the keyboard and post your anger. Anger seems to drive us these days and leads us to make the time to complain about poor service (often justified mind you). However how many times when we receive good service "beyond the call of duty" type service do we bother to hit the keyboards and express a thanks. Well I must say I had reason to visit Marshall Music in Woodmead recently and I am still in a slight state of shock with regards to their service. From the moment we walked in the door / yeah at my age I take my wife with when I need to unload some cash ha ha ha ha, the people were polite, friendly and professional. Now take my word for it when I say that I do not look like a young up and coming "slash" by any means so I was not oozing "rock and roll" ha ha ha but they treated me just great. I got some superb advice and walked out with my new Gibson.
Well the story does not end there. I needed someone to discuss some mods on my Fender Nashville Deluxe Tele. I was again referred to Marshall Music and told to speak to JD upstairs at JD Kustom. What a lekker oak man. He new exactly what I was looking for and made some recommendations which are spot on. He really does know what he is talking about. After the pro setup on the Fender he will get all the other one at a time to sort them out. Fantastic I thought, then when driving back my wife says "hey babes they are really friendly people there and really looked after me while you were upstairs with JD". I though she is so right they were great. I rolled the dice for the last time and thought why not ask if they know anyone who can service my Mixer. Lo and behold I was escorted down stairs, yip the damn place has 3 levels, and guess what. Not only do they stock the exact same mixer they are also agents and have techies that are comfortable to look at it. So tomorrow they get my mixer for a service as well.
Anyway I just thought I would actually bother to sit down and write a note about a real good experience with a supplier in Johannesburg. Marshall is worth a visit. Obviously I cannot comment on their other branches but Woodmead will do me just fine. I found a new toy shop.
Well the story does not end there. I needed someone to discuss some mods on my Fender Nashville Deluxe Tele. I was again referred to Marshall Music and told to speak to JD upstairs at JD Kustom. What a lekker oak man. He new exactly what I was looking for and made some recommendations which are spot on. He really does know what he is talking about. After the pro setup on the Fender he will get all the other one at a time to sort them out. Fantastic I thought, then when driving back my wife says "hey babes they are really friendly people there and really looked after me while you were upstairs with JD". I though she is so right they were great. I rolled the dice for the last time and thought why not ask if they know anyone who can service my Mixer. Lo and behold I was escorted down stairs, yip the damn place has 3 levels, and guess what. Not only do they stock the exact same mixer they are also agents and have techies that are comfortable to look at it. So tomorrow they get my mixer for a service as well.
Anyway I just thought I would actually bother to sit down and write a note about a real good experience with a supplier in Johannesburg. Marshall is worth a visit. Obviously I cannot comment on their other branches but Woodmead will do me just fine. I found a new toy shop.
