Hey guys
Just over a week and a half ago I ordered some stuff online from a US store. (You'll see my thread eBay...would you)
I decided against eBay but bought the guitar from a store that also has an online portal.
Anyway, long story short, I paid them on 2 Sept. The funds cleared around 1 and 1/2 days later.
Since then it's been a runaround as my order was "In Authorization" long after the funds cleared. Why, I dont know????
Then it's status changed to "In Progress" but no indication of a shipping date. So, I eventually (after three emails) got feedback from the store:
The last model that was in stock did not pass QC. We did not want to ship you an item that had a defect. We are requesting the status of the next shipment due. As soon as we have a status we will email you.
Now I understand their logic but what annoys me a bit is that as the customer, they are not really being forthcoming and giving me, the guy who forked out the money, any options here. Like:
a) You can wait if you want to, or
b) You can cancel the order and we will refund you.
Nope. No such luck.
Anyway, this was two days ago. Now, its clear there's no rush on their side to get back to me. And reading between the lines, they are basically saying "you can wait".
Almost immediately after receiving the email response above, I responded requesting a refund as I may then just as well buy the guitar straight from the manufacturer. Sure, it will cost me a bit more but at least they'll have stock and all the like.
To date, no feedback from these guys. I have a feeling that I have stepped on some virtual toes on the other side of the globe.
So this afternoon I sent them this little nugget:
It's now 2 days without feedback as requested regarding the cancellation and
refund of my order.
If, by Sunday evening (15 September) I have not received a response in this
regard, I will deduct that my request is being ignored, and I will proceed
to contact my Credit Card provider to effect a chargeback as I believe I am
entitled to a refund, considering the unfortunate circumstances surrounding
my order.
As a customer I cannot be held to a purchase agreement if the item I have
requested cannot be shipped within a reasonable period of time. The order
was placed on 2 September and the funds cleared within 48 hours.
Regardless of the fact that I did eventually, after numerous requests
for feedback, receive news that the in-stock item was apparently not in an
acceptable condition and therefore not shipped, and that the order will be
held back until new stock arrives, there has been no further communication
with me in this regard whatsoever regarding timeframes etc. As a customer I
cannot be expected to basically just wait, as indirectly stated in your
email below dated Wed, Sep 11, 2013 at 7:26 PM.
Kindly get back to me in this regard?
Just wondering, what do yo guys think? Am I within my rights to request a refund?
Just over a week and a half ago I ordered some stuff online from a US store. (You'll see my thread eBay...would you)
I decided against eBay but bought the guitar from a store that also has an online portal.
Anyway, long story short, I paid them on 2 Sept. The funds cleared around 1 and 1/2 days later.
Since then it's been a runaround as my order was "In Authorization" long after the funds cleared. Why, I dont know????
Then it's status changed to "In Progress" but no indication of a shipping date. So, I eventually (after three emails) got feedback from the store:
The last model that was in stock did not pass QC. We did not want to ship you an item that had a defect. We are requesting the status of the next shipment due. As soon as we have a status we will email you.
Now I understand their logic but what annoys me a bit is that as the customer, they are not really being forthcoming and giving me, the guy who forked out the money, any options here. Like:
a) You can wait if you want to, or
b) You can cancel the order and we will refund you.
Nope. No such luck.
Anyway, this was two days ago. Now, its clear there's no rush on their side to get back to me. And reading between the lines, they are basically saying "you can wait".
Almost immediately after receiving the email response above, I responded requesting a refund as I may then just as well buy the guitar straight from the manufacturer. Sure, it will cost me a bit more but at least they'll have stock and all the like.
To date, no feedback from these guys. I have a feeling that I have stepped on some virtual toes on the other side of the globe.
So this afternoon I sent them this little nugget:
It's now 2 days without feedback as requested regarding the cancellation and
refund of my order.
If, by Sunday evening (15 September) I have not received a response in this
regard, I will deduct that my request is being ignored, and I will proceed
to contact my Credit Card provider to effect a chargeback as I believe I am
entitled to a refund, considering the unfortunate circumstances surrounding
my order.
As a customer I cannot be held to a purchase agreement if the item I have
requested cannot be shipped within a reasonable period of time. The order
was placed on 2 September and the funds cleared within 48 hours.
Regardless of the fact that I did eventually, after numerous requests
for feedback, receive news that the in-stock item was apparently not in an
acceptable condition and therefore not shipped, and that the order will be
held back until new stock arrives, there has been no further communication
with me in this regard whatsoever regarding timeframes etc. As a customer I
cannot be expected to basically just wait, as indirectly stated in your
email below dated Wed, Sep 11, 2013 at 7:26 PM.
Kindly get back to me in this regard?
Just wondering, what do yo guys think? Am I within my rights to request a refund?
