Valves go bad - even new ones (in fact, new production are more likely to go within the first few months - if they last through the burn in, they will likely last a few years).
Just let them swap out the faulty valve (or set if it's a power valve). If it goes again, let them get it fixed or swap it out for something else.
Gearhead wrote:
Why would you buy an amp like that new? ???
Well
someone has to. WHere do you think second hand stuff comes from? ? And a lot of guys like to know the history of an amp and have the manufacturer's warranty.