Glad you're happy with your guitars.
Maybe Sandton JD is different than Woodmead? But I am very unhappy with them...
My wife bought me a Martin DRs-1 acoustic through Marshall online a couple of years back. They charged full retail price and then you get free delivery and 'setup' by JD Custom.
When I tuned it the first time it was obvious nobody checked the nut - the g string would jump from flat to sharp the whole time.
We contacted them and let them know I was driving through from Witbank to bring the guitar (R300 petrol on my expense).
When I got there, nobody even hinted at "hey sorry" or "our mistake" or anything. I was taken up to the JD section and greeted by a cocky young guy with a stinking attitude. JD himself was cool and he filed the nut and fixed the guitar up quickly. Meanwhile the young foreign accent dude was making my blood boil dissing one of our top (if not THEE top) builders.
They handed me my guitar and that was that!
Not even a pack of strings or anything to compensate! Not even a "sorry".
Maybe Sandton JD is different than Woodmead? But I am very unhappy with them...
My wife bought me a Martin DRs-1 acoustic through Marshall online a couple of years back. They charged full retail price and then you get free delivery and 'setup' by JD Custom.
When I tuned it the first time it was obvious nobody checked the nut - the g string would jump from flat to sharp the whole time.
We contacted them and let them know I was driving through from Witbank to bring the guitar (R300 petrol on my expense).
When I got there, nobody even hinted at "hey sorry" or "our mistake" or anything. I was taken up to the JD section and greeted by a cocky young guy with a stinking attitude. JD himself was cool and he filed the nut and fixed the guitar up quickly. Meanwhile the young foreign accent dude was making my blood boil dissing one of our top (if not THEE top) builders.
They handed me my guitar and that was that!
Not even a pack of strings or anything to compensate! Not even a "sorry".