Marshall Music Are Useless...

tyrone-govender · 2010-03-12T12:48:23+00:00

i have never received such poor service from a music store in my whole life, i send them a 10 year old 12 string eko family heirloom that i gave to them about 2,5yrs ago, after endless calls and contacting them and waiting for a response, i have finally got resolve. The manager at the store calls me and tells me, they cannot find the guitar, and they are not willing to replace it because its not economically quantifiable to do so and as such they said that if i want to, i can buy a new 12 string at cost price, that is the best they can do for me... subsequent to that i have called the owner of the franchise, and he tells me that my guitar was effectively worth about R200 and they will not replace the guitar, he offered to go and speak to his colleagues to find me a second hand equivalent, worth the value of the guitar, he then further mentions to me, the guy they employed to fix the guitar was a drug addict who most likely sold the guitar for drug money.. "Verbatim" his exact words... just wanted to let you guys out there know.. and i highly recommend u do not take you guitars to these tossers to fix.. i am currently considering legal action against them as they are vicariously responsible for the guitar along with a potential criminal charge for theft..

IceCreamMan

which hospital and do they do mothers in law.......just asking ?

WantzChas

I think it sucks that this has happened and they are responsible for the loss of your instrument. They lost your guitar in their negligence, so they should replace it with something that is of similar value OR similar specs, which ever is more appropriate.

Do you still have all the documentation that they gave you, or should have gave you, when you handed the guitar in? All the best.

Fingerpicker

I would take up one of their options, buy a new guitar at cost.

eg a R30,000 Taylor 12 string for purchase price to you of R10,000.
Sell it to a willing buyer (eg Bob) for R20,000, you make R10,000, he saves R10,000.
Everyone is happy, even the music store.

Sentimental value? I couldn't work up any attachment to a guitar. Sorry.

aja

Fingerpicker wrote Sentimental value? I couldn't work up any attachment to a guitar. Sorry.

Oh I saw the way you cuddled junkyard dawg at TJ's last week! You can't hide your feelings for that wooden box with strings!

tyrone-govender

hey Peeps,

sorry i been awol.. just been busy at work.. lotsa mixed reactions i see... gud to hear feedback never the less..

just another answer to some of the questions, for as to why i waited for 2,5yrs, the first year, i called them every month, over and above the 3 weeks they said it will take to get fixed.. then after that every second month and so on and so forth, as i use to stay in the south, i regularly visited the stores for updates.. i got the same response as i did the first time i called, "we cant get a hold of the repairman, we will call u when we have more information"... only when the store, went under new management, did i actually get a call back which was last yr sometime.. and i had to call again 2 weeks ago, and i got a prompt response, so cu-dos to the new mngt there..

i was fairly reasonable and i gave them more enough time to exhaust what ever resources they had, with out being unreasonable or making it an issue..untill last week when i was asked to replace my own guitar on their account... this is where it becomes a prob, i entrusted them repair the guitar as they claim to do so as part of their service offering.. needless imho to say poor service never the less..

just an update, its gna cost me like R1,2k for a lawyer consult and to draft a letter before legal action and then another 6k and a bit to fight the issue.. to which i have to give an estimation on the value of the guitar, which is still problematic to quantify let alone hold it in court..

given what i know now, its rather unfeasible to push this legally, i am still weighing up options, is it really worth all this admin to go on principle and make a point for customer service in general, that being said, Marshal in the south has definitely lost me as customer, i bought quite a bit of stuff from the marshall in woodmead as well n i never had issues there.. but after chatting to Dwayne Marshall, personally i wont support them at all, either store, i think that bridge has been burnt..

ukno i could suck it up and pay 1k for a new guitar, i just feel it sets the president for how dispensable we are as customers..and almost condoning what they have done and sayings its ok...

i honestly have no idea what to do now.. any ideas???

DonovanB

call the presidents hotline...

Lol, are there any lawyers on GFSA? I need one too...

rikus

DonovanB wrote Lol, are there any lawyers on GFSA? I need one too...

*waves*

But I'm commercial... I don't do the whole going to court thing.

aubs1

tyrone.govender wrote i honestly have no idea what to do now.. any ideas???

Tyrone, I have read all you have said and all the "advice/replies" etc from the good people on this forum........

What would I do? ..... quite honestly, I would write it off, and move on instead of prolonging the anger and frustration.......in the end, (and I say this very cautiously)...... it is a material object. I always try to look at what could have been worse.........more important things........one's sanity is ... ..........hope I make sense.

[deleted]

+1 to aubs. I really do sympathise and you've certainly not gone quietly. At least you can tick them off your list and now do buisiness with people who are more ethical.

6x9base13

If you really feel strongly about this, take it to the small claims court

Conrad

Yes a summons will cost you nothing. They will have 2 weeks to comply.

DonovanB

rikus wrote
DonovanB wrote Lol, are there any lawyers on GFSA? I need one too...
*waves*

But I'm commercial... I don't do the whole going to court thing.

eh? you mean like contracts et al?

rikus

DonovanB wrote
rikus wrote
DonovanB wrote Lol, are there any lawyers on GFSA? I need one too...
*waves*

But I'm commercial... I don't do the whole going to court thing.
eh? you mean like contracts et al?

Exactly.

MIKA-the-better-one

If its not resolved as mentioned go to small claims court...... YOu seem to have a solid case

TomCat

I'd go the small claims court and get as much as you can there and put the money towards another guitar.....bought from a different store.

peters

Take a quote "to replace" with you to small claims court, they will not slow you down with obfuscative rules and will grant your claim quickly.

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