Brentcgp wrote:
Sorry for your loss and I would also be mightly upset about losing a guitar that has sentimental value.. It is irreplaceable ☹
But what more do you want Marshall to do? S1it happens and its never nice... But they CANT find your guitar... and are willing to replace it for you?
Look at it form the stores point of view? what MORE do you want them to do?
hire a private investigator to find the guitar?
I dont mean to sound against you here buddy, but legal action is not the way to go imo.. anyway.
I hope you come right with something. Good luck
Yo man,
dude, had they handled this situation with a little more tact, it would have been a different story, the new manager Michelle at the store was professional and courteous and i considered purchasing a new guitar at cost, then i thought about it and i said, i want to chat to head office and see what their views were and i spoke to Mr Marshall, and he's conversation is what really pushed me to go further, the dude was rude, unprofessional, certainly unsympathetic, didn't apologize for their mishap and he is the owner of the franchise?? Customer Service? we are a relatively niche industry, we base most of our references and referrals to other musicians based on quality of service.. this is what they should be priding themselves on.. am i incorrect in assuming that??
They are not willing to replace the guitar, except with a second hand guitar to their estimated value of R200, i realistically dont expect them to.. but i got pushed around for 2,5 yrs man.. u honestly think id let this slide... wud you??
