Riaan wrote:
Hi Aubs! I had a similar problem quite a while ago - probably two years already, during heavy winter rain. Audible noise on the line when you pick up the handset, slow and intermittent ADSL connection. Got so bad that you could hardly hear the other party during a phone conversation. I had the line checked for faults several times. Every time they reported "no faults on the line" and urged me to check all my computer connections, fax machine etc. The problem was intermittent at first, but got worse over the next few days.
After several calls to the service centre and line checks, they eventually sent some technicians out. Each time they claimed to have found and fixed the fault, but the problem persisted to varying degrees. It was only after about the third or fourth time the technicians "found and fixed" a problem, that things were OK again and my impression was that only the last guy actually followed some kind of diagnostic process to find the fault. He seemed to be a really overworked senior guy who got sent out when the regular guys couldn't find the problem.
Their helpline with the silly flute tune accompanied by the voice that says..."your call is important to us...your call will be answered in approximately five weeks, four days and seven hours...please hold" nearly drove me insane... >☹
My advise is to keep calling them, e-mail them, and bug the local Telkom outlet. You have to be relentless and persistant like an aching tooth... ?
Thanx Riaan. You are describing EXACTLY the problem we are having, except that the phone line is perfect, no problem there. We also have our fax machine on a different line...
We are determined to follow your advice to the latter......
