Karel is the local amp guru. As Nick shared I do tech work as well but mainly solidstate, Karel is the valve/tube guru.
RE techs, sadly most don't really care... sorry to say it, but there IS a shortage of techs who REALLY love their job rather than it being a job. Most are qualified EE's (Electrical Engineers) NOT musicians at heart who make a living teching. Often the simple tonal things slip by them, subing any old caps/valves and it is 'fix it in the mix' situation.
I've had the amp serviced,re-tubed and biased(what does that mean anyway??
Well part of the service sounds like it was re tubed and then biased... most amps require you to rebias them after each set of tubes (some amps are cathode biased so they are normally fine as long as you have a MATCHED pair or quad's on the output section, though if the amp is very old the fixed bias resistors need to be checked to see they are still in spec). Preamp valves are also biased via a fixed resistor and very rarely need to be rebiased.
Biasing is done because the when you change tubes you will find that in most cases the current/voltage on them changes and each tube type has an 'optimal' range to work effectively, running them too 'hot' decreases the life of the tubes and impacts on other parts of the circuit, causing it to work harder which can lead to damage being done to other components.
Hope that makes sense, trying to simplify it into laymans terms.
Cheers
Matt