Takealot mistake

Nitebob · 2015-07-30T12:49:37+00:00

I think this is a huge mistake, the VE-20's sell for around R5500. Well, I ordered one, let's see what happens... http://www.takealot.com/boss-voice-effects-processor/PLID38378405

Wizard

Mine is still sitting in my cart at 695 ronts

Nitebob

They mailed me yesterday saying that there isn't stock so I was credited...I replied that it wasn't satisfactory. The website still says there is stock. Told them they made a mistake advertising a R5000 product for R695, and now don't want to face the music (pardon the pun)

The reply I got is that it was escalated to management and they will contact me soon....

deefstes

Nitebob wroteTold them they made a mistake advertising a R5000 product for R695, and now don't want to face the music (pardon the pun)

I think you may have shot yourself in the foot right here. If it was a bona fide mistake and you know it (and they know that you know it), I don't think you have much legal standing to force them to give you an expensive item at a fraction of the price.

I'm still very interested to see how this plays out but I think you may have just given away your hand.

Nitebob

You might be right...

Well I just said "incorrect price"...same thing though...I thought it was a special! :-\

They handed it off to Bothners now, but I don't think Bothners handles the website, if they do, this is gonna bother me a lot more....plus they'll possibly see my post here ?

deefstes

They handed it off to Bothners? That doesn't seem right either. You had no agreement with Bothners. You entered into an agreement with Takealot. It is them who advertised a product, took your money and gave you an invoice. If they have challenges with their suppliers they should sort it out with their suppliers, not make it your problem.

Nitebob

Dewald Swart (Bothners) is passing it over to Takealot again. Standard passing the buck strategy...Me thinks..

Nitebob

Update

Takealot now says that the product is not available from the suppliers (but at R5500 it is)...

Just a question, but wouldn't this be covered by:

Consumer Right No. 5
Right to Fair and Responsible Marketing
What does this mean for the ordinary consumer?
Your right to protection against bait marketing
• Suppliers are not permitted to mislead consumers in respect of pricing, the nature,
properties, advantages or uses of goods or services advertised, if such goods or services
are not actually available for purchase or procurement in accordance with these standards.
• Suppliers are obliged to include limitations in respect of the availability of goods or services
when advertising such items, and honour such agreements.

The website STILL says available from CT Warehouse...

Nitebob

They've apologized and told me they'll make sure it gets removed from the marketplace...suppose I could keep pushing, but I'm tired of being a d@@s now... ?

IceCreamMan

Nitebob wrote They've apologized and told me they'll make sure it gets removed from the marketplace...suppose I could keep pushing, but I'm tired of being a d@@s now... ?

S

It was an error, I don't think you can force someone if it is an honest mistake which it appears it was.

This was not bait marketing.

Danny-B

Ja, this was definitely not bait marketing. It seems to be a bona fide mistake, and one which you yourself believed to be a mistake. You cannot enforce the contract.

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