Alan Ratcliffe wrote:
Double boxing with good boxes ought to do it. All the packing material in the world is meaningless if your boxes aren't up to snuff. Especially true of the cheaper guitars that come six to a box, but have really inadequate individual boxes.
And if MDS won't take any responsibility, time to move on to someone who will. I would imagine you have enough volume to negotiate a good deal with one of the other, bigger companies.
+1 Tell them straight, if they can't do it, you'll find someone who will...