Vic wrote:
We've spoken such a lot about this (perceived or real-) lack of customer service on GFSA....so it's not an isolated case this. I was wondering 1.do sales staff receive training and 2. if they do, what does the training actually involve ? Does it ,apart from technical training and so on, also address the customer/client and his/her expectations ?
I recently called a store to discuss the potential sale of an expensive Customshop guitar to a friend of mine in PE. The guitar sales person was not available at the time but someone promised he would call me back in a few minutes......zzzzz.....I'm still waiting..... Meanwhile Friend decided to import directly from the USA via a fellow muso. This is real sad for our local business.
The Chinese saying: "A Fish rots from the head" applies. The guy who employed me on the weekends when I was 14 mentored me into being a very effective salesman. He was a nice guy who liked people, so it was easy for him to want to help people, and his enthusiasm was contagious. For example, if he did not have something, he would get it and deliver it to your house, even R80 bag of cement. If your manager is apathetic and disconnected, then yes, it will suck.
