You are correct Bob in that it may well be company policy to not allow swaps.
And ... when I bought it, it was in good faith that I actually wanted it.
It was my poor judgement to buy it and I do realize that some degree of
caveat emptor must apply.
It is unreasonable
as a general principle to expect a shop to allow people to buy stuff then keep changing their mind.
In some way I wish he realized how few of my future ront would be going his way.
So ja ... his decision was correct in terms of policy etc ... but was quite a kak decision in respect of his future profit.
My main message wasn't intended to be a commentary of company policy; but rather on the potential short-sightedness of service people in terms of the potential loss of future revenue in respect of a decision.
Basically kak business sense.
And yes - it is because he is an employee without a direct link to the profits of the company that he is looking at it in terms of saved paperwork rather than in terms of future profit.
You get very different responses from people who actually own the company.
On a completely different story, I bought some expensive garden furniture this week and dealt with the owner of the company.
You will not
believe how differently he behaved ... because he wanted the experience to be amazing for me so that I would share my story with others.
And it was amazing ... and I keep on sharing the story.
