VOX 100VT problems AGAIN!

StephenG

aaaaii...

so i bought a VOX100vt December last year... it lasted until mid jan when it started acting all crazy by jumping between presets and saved voicings whilst playing...

after LONG weeks of trying to get it repaired under guarantee, they eventually gave up and agreed to give me a new replacement one....

well now the replacement amp is doing the exact same thing.... all of a sudden , while playing , the amp just starts jumping backwards and forwards between different voicings and presets...

anyone else experience this........??

i am damn annoyed that this has happened again to the 2nd VOX amp - at what point do i ask for my money back and change brands??? cause now I have to lug this all the way back to bothners again...

ezietsman

yeah, take it back. Must be a problem with that model.

StephenG

ezietsman wrote: yeah, take it back. Must be a problem with that model.

anyone got Digbys email address?? i wanna warn him i am coming in there spitting snakes again......
>☹

Mr-M

Hi StephenG

I'm sorry to hear about the problems you've had with this amp. I have just spoken to Digby at Bothners about this, so rest assured that between us we will do our best to sort this out speedily. I will arrange for a courier to collect this amp from you to save you the trip to the store and to make sure the amp gets to the repair workshop to be checked ASAP to speed up the whole process.

Digby will contact you on Monday to arrange a new VOX amp for you to use on loan until this amp is sorted out - either in terms of being repaired or with a new one, depending on the the report of the technician.

In the meantime, please PM me your address so that we can get the courier to collect the amp.

Once again, I apologize for any inconvenience caused.

Best regards,

Mike
Tuerk Music Technologies - VOX Distributor

shaundtsl

Mr T wrote: Hi StephenG

I'm sorry to hear about the problems you've had with this amp. I have just spoken to Digby at Bothners about this, so rest assured that between us we will do our best to sort this out speedily. I will arrange for a courier to collect this amp from you to save you the trip to the store and to make sure the amp gets to the repair workshop to be checked ASAP to speed up the whole process.

Digby will contact you on Monday to arrange a new VOX amp for you to use on loan until this amp is sorted out - either in terms of being repaired or with a new one, depending on the the report of the technician.

In the meantime, please PM me your address so that we can get the courier to collect the amp.

Once again, I apologize for any inconvenience caused.

Best regards,

Mike
Tuerk Music Technologies - VOX Distributor

Well that seems reasonable.

StephenG

its been absolutely brilliant that I been abe to talk directly now to Mr T (mike) explaining the weird problems I am having with the amp.

I feel better about the issue this time, so far!!!

StephenG

just got a call that the couriers are at my driveway gate bringing the repaired amp back...

thanks Mr T / Mike for the personal attention and keeping me informed every step of the way.

Great recovery action to back up your product !!! ? :applause:

Mr-M

It was a pleasure to help you Stephen. Please let me know how the amp goes. I'm sure it won't give you any more issues.

Norman86

StephenG wrote: just got a call that the couriers are at my driveway gate bringing the repaired amp back...

thanks Mr T / Mike for the personal attention and keeping me informed every step of the way.

Great recovery action to back up your product !!! ? :applause:

Mr T wrote: It was a pleasure to help you Stephen. Please let me know how the amp goes. I'm sure it won't give you any more issues.

And this is the reason i want a vox tonelab! Customer support at its finest!